Clerical and Administrative Workers

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The Clerical and Administrative Workers graphic shows image 28% of jobs are regional. 10% of workers are aged 15 to 24 years.
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11% of workers are self-employed. 28% of workers hold a bachelor degree or higher. 30% of workers hold a certificate 3 or higher qualification. 6% of workers hold an other qualification. 36% of workers do not hold a post-school qualification.

 

Annual employment growth

Clerical and Administrative Workers provide support to businesses by organising, storing, manipulating and retrieving information. Employment is spread widely across industries but most jobs are likely to be office-based.

There are opportunities in this group for workers who do not hold post-school qualifications, with more than a third of this group not having completed further study.

Top employing occupations

General Clerks 311,200
Receptionists 164,500
Accounting Clerks 144,100
Contract, Program and Project Administrators 123,000
Office Managers 115,900
Bookkeepers 97,100
Purchasing and Supply Logistics Clerks 94,000
Information Officers 88,300
Keyboard Operators 53,700
Personal Assistants 50,600
Couriers and Postal Deliverers 47,300
Bank Workers 44,800
Payroll Clerks 41,700
Transport and Despatch Clerks 35,500
Call or Contact Centre Workers 33,600
Inspectors and Regulatory Officers 33,600
Credit and Loans Officers 31,000
Insurance, Money Market and Statistical Clerks 30,700
Secretaries 29,400
Practice Managers 27,400

This workforce is mainly female, with women accounting for 74% of these workers. Within this group, though, there is some variation with women making up 96% of Personal Assistants and Secretaries but only 37% of Clerical and Office Support Workers. The age profile of this occupation is relatively old, with close to a quarter of workers aged 55 years or older.

Competition for these positions can be fierce, with employers recruiting for Clerical and Administration Workers typically receiving the highest number of applicants per vacancy of all the occupation groups.

Despite the National Skills Commission determining no assessed Clerical or Administrative Workers occupations are in shortage though the 2021 Skills Priority List, strong projected future demand is anticipated for a number of occupations in this group, including Medical Receptionist, General Receptionist, General Clerk and Program or Project Administrator.

Employment by occupation subgroup, Clerical or Administrative Workers

  Employment Employment Profile Workforce Educational Profile Projected Employment
  Employ’t May 2021 5 year change
to May 2021
Part-time Female Aged 15 to 24 years Aged 55 years or older Bachelor degree or higher Cert III or higher VET qual No post-school qual 5 year change to May 2025
Occupation subgroup ‘000 ‘000 % % % % % % % % %
Office Managers and Program Administrators 270.2 -30.4 -10.1 27 68 4 22 36 31 29 8.2
Personal Assistants and Secretaries 80.4 -16.3 -16.8 36 96 8 26 20 38 31 -16.6
General Clerical Workers 356.4 35.8 11.2 40 84 12 23 26 30 38 9.3
Inquiry Clerks and Receptionists 286.3 4.8 1.7 45 84 20 21 22 31 40 3.6
Numerical Clerks 383.2 12.3 3.3 40 79 7 25 34 28 32 0.6
Clerical and Office Support Workers 91.8 -7.2 -7.2 32 37 12 31 17 21 61 -4.7
Other Clerical and Administrative Workers 239.6 -0.2 -0.1 20 50 9 18 25 29 38 3.1
All Clerical and Administrative Workers 1,715.7 4.0 0.2 35 74 10 23 28 30 36 3.5

Sources: ABS, Australian and New Zealand Standard Classification of Occupations; ABS, Characteristics of Employment; ABS, Education and Work; ABS, Labour Force (seasonally adjusted and annual averages of original data); National Skills Commission, Employers’ Insights on the Australian Labour Market: 2020 Data Report; National Skills Commission, Skills Priority List, 2021.