Community and Personal Service Workers provide a wide range of services, including in the areas of aged and disability care, health and social welfare, child care, hospitality, policing, tourism and sports. Employment is largely concentrated in two industries, with 41% employed in Health Care and Social Assistance and 18% in Accommodation and Food Services.
Workers are mainly female (70%) and part-time employment is common (55%), although there are differences by subgroup. For example, Protective Service Workers (which includes Police, Fire and Emergency Workers and Security Officers and Guards) is largely a male workforce (76%) and has a relatively low level of part-time employment (15%).
Are qualifications needed?
Entry pathways are varied, reflecting the diverse range of services provided by workers in this group. Around 41% of workers have a certificate III or higher vocational qualification, 32% do not hold a post-school qualification and 21% have a bachelor degree or higher.
Health and Welfare Support Workers (which includes Ambulance Officers and Paramedics and Dental Hygienists, Technicians and Therapists) is the most highly educated subgroup, with 88% holding post-school qualifications.
Top employing occupations
|Aged and Disabled Carers|
|Bar Attendants and Baristas|
|Nursing Support and Personal Care Workers|
|Security Officers and Guards|
|Welfare Support Workers|
|Sports Coaches, Instructors and Officials|
|Enrolled and Mothercraft Nurses|
|Ambulance Officers and Paramedics|
|Tourism and Travel Advisers|
|Fire and Emergency Workers|
Are there job opportunities?
Some occupations in this group provide good entry level employment opportunities. For example, young workers (aged 15 to 24 years) account for 55% of Hospitality Workers and post-school study is often not needed for these jobs. For jobs within the health care sector, check online recruitment websites as they are regularly used by employers. It is important that you also remember to check the websites of big employers, as many will only advertise jobs on their own websites.
Will there be future opportunities?
Jobs in this group typically require skills that are less likely to be automated with technology (such as interpersonal and communication skills). A significant share of the workers in this occupation group are employed in Health Care and Social Assistance and future demand is expected to be driven by population growth, an ageing population and the continued expansion of the National Disability Insurance Scheme.
Employment by occupation subgroup, Community and Personal Service Workers
|Employment Profile||Workforce Educational Profile|
|Occupation subgroup||Part-time||Female||Aged 15 to 24 years||Aged 55 years or older||Bachelor degree or higher||Cert III or higher VET qual||No post-school qual|
|Health and Welfare Support Workers||42||72||8||23||30||55||12|
|Carers and Aides||61||84||16||21||20||52||23|
|Protective Service Workers||15||24||9||16||21||44||26|
|Sports and Personal Service Workers||57||66||23||14||20||38||35|
|All Community and Personal Service Workers1||55||70||23||17||21||41||32|
Sources: ABS, Australian and New Zealand Standard Classification of Occupations; ABS, Characteristics of Employment; ABS, Education and Work; ABS, Labour Force (seasonally adjusted and annual averages of original data); National Skills Commission, Survey of Employers' Recruitment Experiences; Victorian Council of Social Services; Supporting Australia’s future community services workforce.