Community and Personal Service Workers

The Community and Personal Service Workers graphic shows 34% of jobs are regional. 23% of workers are aged 15 to 24 years. 9% of workers are self-employed.

The Community and Personal Service Workers graphic shows 21% of workers hold a bachelor degree or higher. 41% of workers hold a certificate 3 or higher qualification. 6% of workers hold an other qualification. 32% of workers do not hold a post-school qualification.

Community and Personal Service Workers provide a wide range of services, including in the areas of aged and disability care, health and social welfare, child care, hospitality, policing, tourism and sports. Employment is largely concentrated in two industries, with 41% employed in Health Care and Social Assistance and 18% in Accommodation and Food Services.

Workers are mainly female (70%) and part-time employment is common (55%), although there are differences by subgroup. For example, Protective Service Workers (which includes Police, Fire and Emergency Workers and Security Officers and Guards) is largely a male workforce (76%) and has a relatively low level of part-time employment (15%).

Are qualifications needed?

Entry pathways are varied, reflecting the diverse range of services provided by workers in this group. Around 41% of workers have a certificate III or higher vocational qualification, 32% do not hold a post-school qualification and 21% have a bachelor degree or higher.

Health and Welfare Support Workers (which includes Ambulance Officers and Paramedics and Dental Hygienists, Technicians and Therapists) is the most highly educated subgroup, with 88% holding post-school qualifications.

Top employing occupations

Aged and Disabled Carers
Child Carers
Education Aides
Bar Attendants and Baristas
Nursing Support and Personal Care Workers
Security Officers and Guards
Welfare Support Workers
Cafe Workers
Beauty Therapists
Prison Officers
Sports Coaches, Instructors and Officials
Fitness Instructors
Dental Assistants
Enrolled and Mothercraft Nurses
Massage Therapists
Ambulance Officers and Paramedics
Tourism and Travel Advisers
Fire and Emergency Workers

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Are there job opportunities?

Some occupations in this group provide good entry level employment opportunities. For example, young workers (aged 15 to 24 years) account for 55% of Hospitality Workers and post-school study is often not needed for these jobs. For jobs within the health care sector, check online recruitment websites as they are regularly used by employers. It is important that you also remember to check the websites of big employers, as many will only advertise jobs on their own websites.

Will there be future opportunities?

Jobs in this group typically require skills that are less likely to be automated with technology (such as interpersonal and communication skills). A significant share of the workers in this occupation group are employed in Health Care and Social Assistance and future demand is expected to be driven by population growth, an ageing population and the continued expansion of the National Disability Insurance Scheme.

Employment by occupation subgroup, Community and Personal Service Workers

  Employment Profile Workforce Educational Profile
Occupation subgroup Part-time Female Aged 15 to 24 years Aged 55 years or older Bachelor degree or higher Cert III or higher VET qual No post-school qual
Region % % % % % % %
Health and Welfare Support Workers 42 72 8 23 30 55 12
Carers and Aides 61 84 16 21 20 52 23
Hospitality Workers 73 70 55 6 19 18 58
Protective Service Workers 15 24 9 16 21 44 26
Sports and Personal Service Workers 57 66 23 14 20 38 35
All Community and Personal Service Workers1 55 70 23 17 21 41 32

Sources: ABS, Australian and New Zealand Standard Classification of Occupations; ABS, Characteristics of Employment; ABS, Education and Work; ABS, Labour Force (seasonally adjusted and annual averages of original data); National Skills Commission, Survey of Employers' Recruitment Experiences; Victorian Council of Social Services; Supporting Australia’s future community services workforce.