Need Help?

Translation Services 

If you have difficulty speaking or understanding English please call the Translating and Interpreting Service (TIS National) on 131 450 for the cost of a local call. 

Ask TIS National to call the Department's switchboard on 1300 566 046.

TIS National operates nationally and is available 24 hours a day, 7 days a week for over 160 languages and dialects. 

Please note, our business hours are between 8.00 am and 6.00 pm nationally, Monday to Friday. 

Text Telephone 

For the hearing impaired (TTY): FreeCALL TM 1800 554 609 


If you are having trouble reading the text on this site, you can magnify the size of the text by zooming in or out to increase or decrease the page size.  

We are committed to making our information accessible to as many people as possible. The following information can help provide various accessibility options. 

The World Wide Web Consortium (W3C)'s Web Accessibility Initiative has published comprehensive advice about enabling various accessibility features in different operating systems and browsers. Topics include enlarging text and images, browsing the web by keyboard and listening rather than reading. 

Alternate document formats 

The NSC endeavours to publish documents in multiple formats that have been optimised for accessibility. Documents will typically be published in PDF and DOC/DOCX formats. Please contact us if you would like a document in a different format to what is already provided. 

Compatible software 

We publish information in a number of formats, depending on the content type and when it was published. If you do not have an application that will open a file you may be able to use a free application. 

  • The AGIMO PDF Reader page has links to a number of free PDF reader applications. 

  • Apache OpenOffice is a free office application suite capable of opening many common office document formats. 

  • Microsoft provide a number of Office Online File Converters and Viewers which allow you to open new Microsoft Office file formats on older versions of Office or even if you don't have Office installed. 

NOTE: The Australian Government does not endorse or offer warranties as to the suitability or safety of any of the above-listed products. As with any software installation, care should always be taken to verify that the software being installed is appropriate for your needs and malware-free.